FREQUENLTY ASKED QUESTIONS
Welcome to our FAQ section, where we answer your creamiest, chocolatiest questions.
Here you'll find answers to some common questions we get asked. If you don't see the answer to your question, please feel free to contact us.
Chocolate
Below are some common questions about our chocolate
How do you make your chocolate so creamy?
We could tell you, but we'd have to kill you.
But no, we actually tell you on our Undairy page.
Your chocolate is incredible. Are you single?
Sadly not. We are married to our chocolate.
Are your products dairy free?
Yes.
Are your products gluten free?
Yes.
I have a nut allergy, can I eat your chocolate?
Our chocolate is NOT nut free.
All our chocolate carries a may contain notice for OTHER NUTS and PEANUTS.
HAZELNUTS are part of our chocolate recipe. Meaning all our chocolate (excluding our Dark) will contain HAZELNUTS.
Our Fruit & Nut and our Chunky Nut will contain ALMONDS.
We also regularly produce Limited Edition flavours, and often use different varieties of nuts.
Please always check the label on the bar for further guidance.
I have an allergy to soya, can I eat your chocolate?
Whilst our chocolate does not contain soya in the recipe, we have not carried out the requisite testing to legally call it Soy Free.
Our Salted Caramel also carries a may contain notice for soya, as the supplier that makes the caramel pearls handles soya in their factory.
Please check the label on the bar for further guidance.
Are your products vegan and plant-based?
All of our products are plant-based, and suitable for vegans.
How long does your chocolate last?
Please check your chocolate bar for expiration information. Our chocolate will typically have a shelf life of 12 months. However, properly stored, chocolate can last much longer than the Best Before we are required to put on the pack.
That said, we recommend eating the chocolate within 6 months as chocolate is actually quite sensitive to heat, odour, humidity, etc.
We recommend storing in a cool, dry place. 18 degrees is about perfect for our chocolate!
Why does my chocolate look funny?
All our chocolate is hand made, and on very rare occasions, our chocolate can have faults. We're human, so now and then we make mistakes.
It will likely be that the bar is out of temper. The bar may have 'bloomed' and may not have a characteristic 'snap' if it isn't tempered correctly. Whilst this can look a little odd, there's actually nothing wrong with the chocolate. It could easily be melted and re-tempered to have a perfect finish.
If you are unhappy with your bar for whatever reason, please message us.
Orders
Below are some of are common questions about orders
Where can I find my order information?
After placing an order, you will receive a confirmation email with a summary of your order.
If you haven't received this, please check your spam inbox as well.
Still no joy? Please let us know through the 'Contact Us' page on our website
Can I cancel my order?
The sooner you let us know, the better, essentially. We will always try to process any cancellation requests we receive, but once the order has been fulfilled, it becomes more challenging.
Please reach out if you would like to cancel your order via the Contact Us page, including your order number!
What if I haven't received my order?
Once we ship your order, it is gifted into the typically reliable hands of Royal Mail. Though they have, on occasion, been known to miss their 'typical' delivery timescales, and in some cases lose a parcel altogether.
Please reach out if you haven't received your order via the Contact Us page, including your order number!
How much is shipping?
Shipping is £3.49 for standard delivery. Shipping is free on orders over £30.
You can also view our Shipping Policy at the bottom of our website.