We could tell you, but we'd have to kill you.

But no, we actually tell you on our Undairy page.

Sadly not. We are married to our chocolate.

All of our products are plant-based, and suitable for vegans.

Our factory is a dairy free site. We use no milk in our recipe. However, when we first started we could not afford the expensive allergen test and so we currently advise that we cannot absolutely guarantee that our chocolate is free from trace amounts of Milk.

Please check the label on the bar for further guidance.

We use Hazelnuts in our Original Creamy recipe, and some of our flavours use nuts, i.e., Chunky Nut and almonds.

The company that supplies the nuts we use processes all varieties of nuts in their factory. Therefore all our chocolate carries a may contain notice for Other Nuts and Peanuts.

Our Dark Chocolate contains no nuts in the recipe, but also has a may contain for Other Nuts & Peanuts.

Please check the label on the bar for further guidance.

Whilst our chocolate does not contain soya in the recipe, we have not carried out the requisite testing to legally call it Soy Free.

Our Salted Caramel also carries a may contain notice for soy, as the supplier that makes the caramel pearls handles soy in their factory.

Please check the label on the bar for further guidance.

Yes, our chocolate is gluten free. We use gluten-free oats in our chocolate and our chocolate is regularly tested for gluten.

Please check your chocolate bar for expiration information. Our chocolate will typically have a shelf life of 12 months. However, properly stored, chocolate can last much longer than the Best Before we are required to put on the pack.

That said, we recommend eating the chocolate within 6 months as chocolate is actually quite sensitive to heat, odour, humidity, etc.

We recommend storing in a cool, dry place. 18 degrees is about perfect for our chocolate!

All our chocolate is hand made, and on very rare occasions, our chocolate can have faults. We're human, so now and then we make mistakes.

It will likely be that the bar is out of temper. The bar may have 'bloomed' and may not have a characteristic 'snap' if it isn't tempered correctly. Whilst this can look a little odd, there's actually nothing wrong with the chocolate. It could easily be melted and re-tempered to have a perfect finish.

If you are unhappy with your bar for whatever reason, please message us.

After placing an order, you will receive a confirmation email with a summary of your order.

If you haven't received this, please check your spam inbox as well.

Still no joy? Please let us know through the 'Contact Us' page on our website

The sooner you let us know, the better, essentially. We will always try to process any cancellation requests we receive, but once the order has been fulfilled, it becomes more challenging.

Please reach out if you would like to cancel your order via the Contact Us page, including your order number!

Once we ship your order, it is gifted into the typically reliable hands of Royal Mail. Though they have, on occasion, been known to miss their 'typical' delivery timescales, and in some cases lose a parcel altogether.

Please reach out if you haven't received your order via the Contact Us page, including your order number!

Shipping is £3.49 for standard delivery. Shipping is free on orders over £30.

You can also view our Shipping Policy at the bottom of our website.