We could tell you, but we'd have to kill you.

But no, we actually tell you on our Undairy page.

Sadly not. We are married to our chocolate.

All of our products are plant-based, and suitable for vegans.

Our factory is a dairy free site. We use no milk in our recipe. However, due to not wanting to be sued, we advise that we cannot absolutely guarantee that our chocolate is free from trace amounts of Milk.

Please check the label on the bar for further guidance.

We use Hazelnuts and Almonds in our factory for our Original Creamy recipe. The company that supplies said nuts processes all varieties of nuts in their factory. Therefore all our chocolate carries a may contain notice for Other Nuts and Peanuts.

Our Dark Chocolate contains no nuts in the recipe, but also has a may contain for Other Nuts & Peanuts.

Please check the label on the bar for further guidance.

Whilst our chocolate does not contain soya in the recipe (we use Sunflower Lecethin instead), our Salted Caramel [which we are phasing out] carries a may contain notice for soy due to the supplier who makes the caramel pearls for us.

Please check the label on the bar for further guidance.

We use gluten-free oats in our recipe and we have begun testing our batches periodically to ensure they are gluten free.

Not all our bars state they are gluten free at present. This may mean they are old stock, and pre-date our new testing process. Please let us know if you require bars that are labelled gluten free.

From 2025, all our bars will be labeled gluten free.

Please check your chocolate bar for expiration information. Our chocolate will typically have a shelf life of 12 months. However, properly stored, chocolate can last much longer than the Best Before we are required to put on the pack.

That said, we recommend eating the chocolate within 6 months as chocolate is actually quite sensitive to heat, odour, humidity, etc.

We recommend storing in a cool, dry place. 18 degrees is about perfect for our chocolate!

All our chocolate is hand made, and on very rare occasions, our chocolate can have faults. We're human, so now and then we make mistakes.

It will likely be that the bar is out of temper. The bar may have 'bloomed' and may not have a characteristic 'snap' if it isn't tempered correctly. Whilst this can look a little odd, there's actually nothing wrong with the chocolate. It could easily be melted and re-tempered to have a perfect finish.

If you are unhappy with your bar for whatever reason, please message us at info@undairy.co.uk

After placing an order, you will receive a confirmation email with a summary of your order.

If you haven't received this, please check your spam inbox as well.

Still no joy? Please let us know through the 'Contact Us' page on our website

The sooner you let us know, the better, essentially. We will always try to process any cancellation requests we receive, but once the order has been fulfilled, it becomes more challenging.

Please reach out if you would like to cancel your order via the Contact Us page, including your order number!

Once we ship your order, it is gifted into the typically reliable hands of Royal Mail. Though they have, on occasion, been known to miss their 'typical' delivery timescales, and in some cases lose a parcel altogether.

Please reach out if you haven't received your order via the Contact Us page, including your order number!

Shipping is £3.49 for standard delivery. Shipping is free on orders over £30.

You can also view our Shipping Policy at the bottom of our website.